Frequently Asked Questions

We serve all of Saskatoon including Downtown, East Side, West Side, and surrounding communities. We offer both on-site and remote support services.

We typically respond to inquiries within 24 hours during business days. For urgent matters, please call us directly at +1 (639) 525-6426 for same-day service availability.

Yes! We provide free consultations to discuss your technology needs and provide accurate quotes before any work begins.

We're available 24/7 with no overtime or night shift charges. Contact us anytime for support.

Our website development starts at $199 for basic websites. The final cost depends on complexity, features, and your specific requirements. Check our pricing page for detailed packages, or we provide custom quotes after understanding your needs.

A basic website typically takes 1-2 weeks. More complex projects with custom features may take 3-6 weeks. We'll provide a timeline during consultation.

Absolutely! All websites we build are fully responsive and optimized for mobile devices, tablets, and desktops. Mobile optimization is essential for modern SEO.

We can help you set up hosting and register your domain, or work with your existing providers. We'll recommend reliable, cost-effective solutions for your needs.

Yes! We can modernize your existing website with improved design, better performance, and updated features while preserving your content and brand identity.

Yes, we offer ongoing maintenance packages including updates, backups, security monitoring, and content changes. We'll discuss options that fit your needs.

Our software support starts at $29 for 30 minutes of remote troubleshooting. We provide upfront pricing and will always get your approval before proceeding. Visit our pricing page for more details.

Yes! All our software troubleshooting is done remotely, which is faster and more convenient. We use secure remote access tools with your permission. You can watch everything we do on your screen.

We provide cross-platform support for Windows, Linux, and macOS. Whether you're using a PC, Mac, or Linux machine, we can help with software issues, system optimization, and troubleshooting.

We handle system errors, malware removal, software installation problems, system optimization, slow performance issues, and general troubleshooting across Windows, Linux, and macOS.

Simple software issues can often be resolved in 30 minutes to an hour. More complex problems like deep system optimization or stubborn malware may take 2-3 hours. We'll give you an estimate upfront.

Yes, we offer on-site consultations in Saskatoon for software setup, workflow automation training (n8n, etc.), and business software solutions. This is ideal for software training or complex automation projects.

If we can't resolve your software issue, you don't pay. We'll be honest about whether a problem is software-related or if it requires hardware repair (which we don't handle).

Our flat-rate OS installation ($49) includes: fresh OS install (Windows, Linux, or macOS), all necessary drivers, security software setup, system optimization, and updates configured. Your computer will be running like new.

We install Windows 10/11, popular Linux distributions (Ubuntu, Fedora, Linux Mint, Pop!_OS), and macOS on compatible Apple hardware. We can also set up dual-boot configurations.

We always backup your important files before any OS installation. Your data is safe with us. We can also help with data migration to your fresh system.

Most OS installations are completed within 2-4 hours, depending on your computer's speed and the number of updates required.

We'll assess your computer's specs to determine compatibility. Linux distributions often work great on older hardware. We'll recommend the best OS for your system.

Windows requires a valid license (many PCs have a digital license built-in). Linux is free and open-source. macOS is free for Apple hardware. We can advise on the best option for your situation.

Our software installation service covers virtually any software - productivity suites (Microsoft Office, LibreOffice), creative software (Adobe Creative Suite, GIMP), development tools, antivirus, VPN software, and workflow automation tools like n8n.

n8n is a powerful open-source workflow automation tool that connects your apps and automates repetitive tasks. We can self-host n8n for you and create custom workflows to save you hours of manual work each week.

We don't provide software licenses, but we can advise you on the best options and help you purchase legitimate licenses. We only install properly licensed or free/open-source software.

Absolutely! Our service includes not just installation but also configuration to match your workflow. We'll set up your preferences, connect accounts, and ensure everything works together.

Yes! We provide basic user training as part of our service. For more in-depth training, we can arrange additional sessions to help you master your new software.

We accept cash, e-transfer, and credit cards. For larger projects, we can arrange payment plans or milestone-based billing.

For website development, automation projects, and larger software projects, we typically require a 50% deposit to begin work. Software support services are usually paid upon completion.

No hidden fees! We provide clear, upfront pricing. Any additional costs (like extended software support time) are discussed and approved before proceeding.

We understand the challenges local businesses face. Contact us to discuss your needs - we're always willing to work with Saskatoon businesses to find affordable solutions.